Brookstone Reviews

Brookstone's Return Policy allows customers to return most items within 30 days of purchase, applicable to both in-store and online transactions. To initiate a return, customers must provide the packing slip and are generally responsible for return shipping costs, unless the return is due to an error by Brookstone.

Return Eligibility includes most items, but exceptions apply. Items that are personalized, customized, or perishable cannot be returned unless they arrive damaged or defective. Keeping the original packaging and including all accessories with the returned item is recommended to facilitate the return process.

For refunds or exchanges, customers can choose between receiving a refund to their original payment method or exchanging the item for another product. Special holiday return policies may extend the standard 30-day window during peak seasons.

For further assistance, contacting Brookstone's customer service via email or phone is advised.

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1. Sharper Image
2. Bed Bath And Beyond
3. Walmart
4. Harriet Carter
5. Skymall
6. Hammacher Schlemmer
7. b8ta
8. The Grommet
9. Laserglow
10. Shop.CA

These online stores offer a variety of products similar to Brookstone, including home electronics, personal care products, toys, games, and more. Happy shopping!

To open an account on Brookstone.com, follow these steps:

1. Download the Brookstone Smart App or Smartpoint Home App from the Apple App Store or the Google Play Store.
2. Open the app. You will see the start page. Press "Sign Up".
3. A user agreement and private policy disclaimer will pop up. Press "Agree".
4. Enter your email address that you will be setting up your account with and press "Get Verification Code".
5. Check your email for the code and enter that 6 digit code. (If your email does not receive an email with your code, check your SPAM folder)
6. Then set your password. Be sure to create a password you can easily remember. It's a good idea to write down the password somewhere in case you forget it.

Remember, setting up your Brookstone Smart or Smartpoint Home account is easy and FREE. Enjoy your shopping experience!

Most Brookstone's items will be delivered within 5-7 business days of your order.

If you are not satisfied with your purchase, you can return it within 30 days of purchase with the packing slip. Customers are responsible for coordinating and paying for the return shipping. Refunds will be returned in the same method of payment used, and shipping and handling charges are non-refundable.

Some items on Brookstone are eligible for free shipping, but this offer does not apply to non-eligible items in your cart. You need to check their current list of items available for free shipping.

No, Brookstone does not offer exchanges.

No, you will need to contact the original product manufacturer for assistance with repair services. The manufacturer's contact information can usually be found in the product manual.

Brookstone.com accepts several payment options for online orders. These include Google Pay, Amazon Pay, PayPal, Klarna, Visa, Discover, Mastercard, and American Express. Klarna is a "buy now, pay later" service that allows online shoppers to pay 25% of the full price up-front, and the remaining 75% of the total amount in 3 installments every 2-weeks from the purchase date. All orders are charged at the time the order is placed.

Brookstone.com has a 30-day return policy. If products purchased from Brookstone.com do not meet your expectations, they may be returned with the packing slip within 30 days of purchase. The refund will be processed in the method in which you paid. However, original shipping and handling charges will not be refunded. After 30 days, please refer to the original manufacturer's warranty for product and service issues. Some items such as personalized, “final sale”,“personal care,” and other items are non-refundable/returnable.

In terms of the shipping policy, delivery of most items is expected within 5-7 business days of your order. While most items are shipped from their warehouse, certain items are delivered directly from the manufacturer. Free shipping only applies to eligible items. Regular shipping rates still apply to non-eligible items in cart.

Brookstone.com is a premier destination for premium lifestyle products. The site offers a meticulously curated selection of handpicked, best-in-class items across various categories. Some of the popular categories include Audio, Massage Chairs, Foot & Leg Massage, Neck & Back Massage, Wine & Bar, Lighting, Pillows, Skincare, LED Light Therapy, Technology, Kitchen, and Outdoor.

The site is particularly known for its extensive range of massagers, including Massage Chairs, Foot Massagers, Hand Massagers, and Massage Guns. In addition, it offers a collection of personal massagers, including Vibrators, Women's Sex Toys, Intimate Massagers, and the iconic Magic Wand.

Brookstone.com also prioritizes health and wellness, offering a range of products such as Bathroom Accessories, Skincare Products, Cupping Therapy, Eye Care, and Grooming essentials. For sleep, it offers Air Cleaners, Alarm Clocks, Bedding, Mattress Toppers, and Pillows.

The site also offers a variety of Home Decor options, including Accent Decor and Furniture, as well as seasonal delights like Christmas Decorations. For entertainment, it offers Decanters, Gift Sets, Glassware Sets, Cocktail Smoker, and Wine Accessories.

For those with an active lifestyle, Brookstone.com offers Exercise Equipment, Fitness Trackers, Sports Massagers, Bikes, Camping Gear, and Outdoor Decor. Lastly, it offers the latest in technology with its Cool Gadgets.